Frequently Asked Questions

We offer a range of different payment methods, such as Paypal, credit and debit cards, including American Express and we also accept bank transfers.

If you are enquiring from the trade, please get in touch to discuss the trade discounts we offer.  We do not currently offer credit terms.

You will be sent your invoice with the VAT break down, but this is also available in your account, under the order. 

 We pride ourselves on our industry expertise and If you are unsure on what the requirements are for your project, give one of our qualified engineers a call and they will be able to give you the best advice to meet your needs.  You can email hello@greenpowershop.co.uk or give us a call on 0800 4480 450.

I am afraid that we do not offer installation of our products.

All products come with the manufacturer’s standard warranty.

Yes, let one of our qualified engineers can draw layouts and advise on materials, using our specialist software.

By using a battery, an inverter and your existing or new solar panels, you can harness solar energy generated in daylight hours and store the energy for use, when sunlight isn’t present.  Storing energy in this way, will enable you to draw less from the grid, thus saving you money.

If order payment is received by 2 pm on a weekday, we will dispatch your order the same day.  You can select a standard or next day option at checkout.  Please note that Victron products and batteries can take up to 10 working days for delivery.

Yes, our courier will provide tracking information once the order has been collected. 

Yes, our products are despatched all over the world.  We can provide a quote on shipping rates to your country.    Please email us at - hello@greenpowershop.co.uk or give us a call at 0800 4480 450.

For more answers to delivery queries, please refer to our shipping page

Your 100% satisfaction is important for us.  For all queries referring to returns and refunds, please refer to our policy here

You can look at switching to alternative energy at any point and people do so for many reasons: Cost saving – see below for money saving advice but by going renewable, you could be saving money immediately on your energy bills. Environmental benefits – By using renewable energy, such as solar or wind, you will not be relying on fossil fuels, such as coal, oil and gas, which create CO2 in the earth’s atmosphere – ensuring you are doing your bit in the fight against global warming. Property sale-ability – Although there is no proof that installing a renewable energy system will increase the value of your property, evidence suggests that it can improve the sale-ability of your home.  An independent study carried out by mortgage provider ING Direct recently revealed that solar panels are the most desired extra on a home for 4 in 10 people. Energy independence - Most people prefer having the control on their energy supply, so they can predict their future bills based on their existing consumption and not be reliant on energy companies.

Electricity consumption varies from person to person, house to house or company to company based on the type of electrical appliances, time of day and more recently, electric vehicles. Essentially, the more electricity you use, the better the pay back. On average most of our customers recoup their investment within 4 years. We can discuss your requirements and size the equipment to help you achieve the best return on investment. In some cases, the cost of a grid connection for a new build project is prohibitively high, therefore putting in place a renewable solution provides an instant pay back.

If you are thinking about your options, we can advise on a number of different projects, from dwellings; which can include your existing property, garden offices, outbuildings, tree houses and tiny houses, right through to camper vans, motor homes, caravans, yachts, canal boats and boats.  No project is too big or too small.  Get in touch today to speak to one of our experts.  Email us at hello@greenpowershop.co.uk or give us a call at 0800 4480 450.