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Please be aware that although we will make every attempt to meet these lead times, like most businesses, we are experiencing factors which are beyond our control, as different countries have different border controls in place. We will endeavor to keep you fully updated, should your order experience a delay.
Order Acknowledgement and Delivery
All orders are processed within 1 to 2 business days (excluding weekends and holidays). You will receive a despatch notification once your order has been shipped. If there are any delays for whatever reason, we will contact you to advise of revised delivery times.
Deliveries are normally 1 to 2 business days from the point of order acknowledgement for solar panels, batteries, roofing mounting and other non-Victron branded goods. However, please note that Victron products take 7 - 10 working days for delivery.
For larger projects, delivery times may vary. Depending on the quantity of equipment and the complexity of the solution but this will be advised throughout the project design. Either way we will strive to ensure that your order reaches you within the expected time period.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout.
Returns, Refunds and Exchanges
Your 100% satisfaction is important to us. For all queries referring to returns and refunds, please refer to our policy here